
Return And Refund
At Ivory Rose, we strive to provide our customers with the highest quality fashion pieces. However, if you are not completely satisfied with your purchase, we're here to help.
1. Returns
We accept returns for most items purchased from our online store, provided they meet the following criteria:
Return Timeframe: You have 14 days from the date you received your item to request a return.
Condition: Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging, with all tags attached.
Non-returnable items: Certain items are not eligible for return, including:
Custom-made or personalized items
Sale or clearance items
Intimate apparel ( swimwear)
2. How to Initiate a Return
To initiate a return, please contact us at [customer support email] with your order number and details of the item(s) you would like to return. Once your return is approved, we will send you a return shipping label or provide instructions for returning the item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at vt@ivoryrose.co.in
5. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at vt@ivoryrose.co.in
1. Returns
We accept returns for most items purchased from our online store, provided they meet the following criteria:
Return Timeframe: You have 14 days from the date you received your item to request a return.
Condition: Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging, with all tags attached.
Non-returnable items: Certain items are not eligible for return, including:
Custom-made or personalized items
Sale or clearance items
Intimate apparel ( swimwear)
2. How to Initiate a Return
To initiate a return, please contact us at [customer support email] with your order number and details of the item(s) you would like to return. Once your return is approved, we will send you a return shipping label or provide instructions for returning the item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at vt@ivoryrose.co.in
5. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our return and refund policy, please contact us at vt@ivoryrose.co.in



